Privacy Policy
Who We Are
DeepLook AI (operated by Bridox Technology) operates the website at deeplook-ai.com and the DeepLook Studio platform — an AI-powered video and image editing service. For data-related enquiries, contact us at support@deeplook-ai.com.
Data We Collect
We collect only what is necessary to provide and improve our service:
- Account data: your name, email address, and hashed password when you register.
- Payment data: bank transfer reference numbers and receipt images you upload to confirm payment. We do not store card numbers or process card payments directly.
- Usage data: pages visited, features used, credits consumed, and session information to keep you logged in.
- Support data: messages you send through our support form.
- Media data: images or video frames you submit for AI transformation. These are processed in real-time and are not stored on our servers beyond the duration of your session.
How We Use Your Data
- To create and manage your account
- To process subscription payments and grant credits
- To deliver the AI editing features you request
- To send transactional emails (payment confirmations, receipts, password resets)
- To respond to support enquiries
- To detect and prevent fraud or abuse
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Third-Party Services
Cookies
We use a single session cookie to keep you signed in. No advertising or tracking cookies are used. You can clear cookies at any time through your browser settings; doing so will sign you out.
Data Retention
Account data is retained for as long as your account is active. Payment receipt images are retained for 12 months for reconciliation purposes. You may request deletion of your account and associated data by emailing us at support@deeplook-ai.com.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To make a request, contact us at support@deeplook-ai.com and we will respond within 30 days.
Security
We protect your data using industry-standard measures: passwords are hashed with bcrypt, all data is transmitted over HTTPS/TLS, and access to production systems is restricted to authorised personnel. However, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on the platform. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.
Contact
For any privacy-related questions or requests, reach out and we will get back to you within 30 days.